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Customer Support
Asyst is committed to providing
exceptional worldwide support to its customers, installing tools
and solutions seamlessly, and answering questions promptly. Asyst’s
Customer Support is available 24 hours a day, 7 days a week to ensure
its products provide maximum productivity and profitability. Customer
Support is provided in many ways:
- On-site support
- Preventative maintenance
- Spare Parts
- Service and Contract agreements
- Repair services
- Deploying knowledgeable support teams from strategically
located Field Offices
- Deploying Field Service Engineers
- Product Training
Asyst provides customers with regional and online support through
its Order Fulfillment
Center (OFC), where total access
to customer information (order status, shipments, invoices, returned
materials and spares can
be obtained. Asyst provides unmatched technical product
training for customers around the world.
In addition, customers have direct access to information on service, and additional technical assistance.
Customer Support Credit Card Orders:
Asyst is now accepting credit card orders for spare parts, technical training classes, services, returned materials, software and software training. To pay by credit card, click here.
Contact Customer Support:
Returned Materials Authorization (RMA):
1-800-345-SMIF (7643),
Option 2, follow the system prompts, or e-mail: rma@asyst.com
Spares:
1-800-345-SMIF (7643), Option 2, follow the system prompts,
or e-mail: spares@asyst.com
Technical Assistance:
1-800-345-SMIF (7643), Option 2, follow the
system prompts, or e-mail: techsupport@asyst.com
Product Training:
techtraining@asyst.com
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